Your satisfaction is our primary goal when we produce any item. All items are custom made by us or imported and customized by us. We take great care to ensure the highest quality of work and materials.
Please ensure that you take care when typing in your required wording as we will only replace items if a mistake was made by us.
Silver tarnishing is a natural process due to Hydrogen Sulfide in any material coming into contact with it as well as oils in the skin and some foods. For more information on how silver tarnishes and what can affect it you can do a simple search on Google.
To clean your silver items we recommend Goddard's Silver Dip, which is available online for around $8.
Ordering - When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a shipment notification. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Back Orders & Out of Stock - If your item is not in stock for any reason, we will usually be able to have this on a back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security - When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our merchant account. They are not held in clear text on any web site or by us.
Returns, Refunds & Exchanges - You may return any non personalized or non custom made to order item within 30 days of receipt for a refund.
Shipping will only be refunded at the basic level if the full order is returned. Any upgraded shipping is non refundable.
We will deduct a $5 handling fee per item from exchanges or refunds. This is for sanitizing the items before we are able to re stock them. This is applicable even if the item is unworn
The buyer is responsible for the return shipping costs. We are not responsible for returns that have not been received back by us.
Personalized items and custom made to order items are non returnable. Some of our non personalized items are custom made to order including Pendants, Initials and St Christopher Pendants with Travelers Prayer. Please take care when entering your requirements as they will be copied exactly.
If you require an exchange please note this clearly inside the packet, together with your order number, your email address and contact number. We will use either of these to contact you to take payment for any difference in cost, labor (if applicable) and shipping.
All items being returned must be in their original condition and packaging.
All items are inspected before refunds or exchanges are processed.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
CUSTOMS, DUTIES AND TAXES
The use of the Lovesilver.com site is intended only to people and entities able to form legally binding agreements and with the purpose of purchasing items for personal use by themselves or as gifts.
Lovesilver.com offers worldwide shipping. The recipient specified on the delivery address will be the importer of the purchased product and must comply with all laws and regulations of the destination country.
Purchased goods may be subject to import taxes, customs duties and fees levied by the destination country or state.
The recipient specified on the delivery address may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be borne by the recipient specified on the delivery address. Lovesilver.com has no control over these charges and cannot predict what they may be.
It is the responsibility of the recipient to contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond Lovesilver.com’s original delivery estimates.
We fully comply with all the regulations set by UK Trading Standards.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
This web site is owned and operated by Christopher James of London Ltd who are completely dedicated to your total satisfaction.
The company is registered in the United Kingdom. Company Number - 6807882. VAT Number - 985571959.
Registered address - Christopher James of London Ltd C/O Flintham Mackenzie LLP, 277-279 Chiswick High Rd, Chiswick, London W4 4PU